Shipping FAQ

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic Shipping (within the UK)

International Shipping with tracking, varies from Country to Country between £6-15 depending on where you are!

No sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.

 * Please note that customs policies and import duties vary widely for international orders.


What are your shipping and processing times?

Our processing and shipping times are roughly 10 weeks at the minute because of COVID-19, we are expanding and promise to be as fast as we can! We are really working on this.


Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at matacomplex@yahoo.com and we'll help you out!


Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.