Shipping FAQ

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic Shipping (within the UK)

No sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.

 * Please note that customs policies and import duties vary widely for international orders.


What are your shipping and processing times?

Our processing and shipping times are roughly 8 weeks at the minute because of COVID-19, we are expanding and promise to be as fast as we can! We are really working on this.

However any purchases made via Clearpay will be fulfilled within a 14 day period. This is due to Clearpay's fulfilment conditions. As well as keeping our joint customers happy! 

 

All our current delivery methods are as follows

ECONOMY Economy Worldwide Postage: This is our standard international delivery service. Europe in just 3 to 5 working days. As for the rest of the world, Royal Mail (or your local postal service) aim to deliver in just 5 to 7 working days.

(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, economy worldwide orders are taking around 14 to 21 working days.

Provider: Royal Mail Shipping Cost: £15/$20.52 (Live conversion rate as of 19/08/21 subject to change)

STANDARD

Standard Postage (All locations within the UK): This is our standard United Kingdom postal service. We send all standard postage orders via Royal Mail Signed For 1st Class. Royal Mail aims to deliver all parcels sent via this service within 1 day.

(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, orders are taking around 3-5 working days.

Provider: Royal Mail

Shipping Cost: FREE

 

EXPRESS

 

EXPRESS WORLDWIDE

Express Worldwide Postage: This is our express Worldwide postal service. This service is available at an additional cost. So you can receive your handmade pieces much sooner than the Economy service. The express postal services usually take 5-7 working days.

(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, orders are taking around 5-14 working days.

Provider: UPS/TNT/DPD Shipping Cost: £30/$41.04

(Live conversion rate as of 19/08/21 subject to change)

 

EXPRESS UK POSTAGE

Express Postage: This is our express UK postal service. This service is available at an additional cost. So you can receieve your handmade pieces much sooner than the Standard service The package will be posted via Royal Mail Special ®Guaranteed by 1pm next-day*.

This service remains uneffected by current delays.

Provider: Royal Mail

Shipping Cost: £10

 

EXPEDITED FULFILMENT & POSTAGE

 

EXPEDITED WORLDWIDE

Expedited Fulfilment & Worldwide Postage: This is our expedited Worldwide postal service. This service is available at an additional cost. As well as this service providing Express Shipping. It also provides an Expedited Fulfilmentservice, so your items will be created within 7 working days. So you can receive your handmade pieces much sooner than the Express service. The express postal services usually take 5-7 working days.

(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, orders are taking around 5-14 working days.

Provider: UPS/TNT/DPD Shipping Cost: £45/$61.56

(Live conversion rate as of 19/08/21 subject to change)

 

EXPEDITED UK

Expedited Fulflment & Postage: This is our expedited UK postal service. This service is available at an additional cost. As well as this service including our Royal Mail Special Delivery Guaranteed by 1pm®Guaranteed by 1pm next-day* service. It also provides an Expedited Fulfilment service, so your items will be created within 7 working days. So you can receive your handmade pieces much sooner than the Express service.

This service remains uneffected by current delays.

Provider: Royal Mail

Shipping Cost: £30



Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. Alternatively view your Shopify order page.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at matacomplex@yahoo.com and we'll help you out!


Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.