General FAQ

Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation within 1 hour of your order being placed. However, your order will be cancelled and refunded in full as soon as we get your request, so long as we haven't started to create your piece.


What types of Payment methods do you accept?
We accept Paypal, Apple Pay, Klarna, Laybuy, Amazon Pay, and Clearpay.

What are your shipping options?
Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.

What if the item I ordered arrives broken or damaged?
Please contact us at matacomplex@yahoo.com

Where do you ship from?
We ship out from our studio in the UK.